Confidentiality policy:

The confidentiality of patient records maintained by Under the Willow Counseling (UTWC) is protected by Federal and/or State law and regulations. Generally, UTWC may not reveal that a patient is receiving services or disclose any information identifying a patient unless 1) the patient consents in writing, 2) the disclosure is allowed by a court order or 3) the disclosure is made to medical personal in a medical emergency, or to qualified personnel for research, audit or program evaluation. UTWC participates in supervision with other licensed clinicians and may discuss pertinent clinical information with them for consultation regarding diagnosis, assessment, treatment strategies or to locate and assess the most appropriate resources and services a client may need. During such consultations, efforts will be made to keep identifying information regarding this client confidential.

 

Telephone and email policy:

Phone messages are checked regularly, and whenever possible calls are returned the same day. Messages are not checked after 6:00 p.m. If you have an emergency after 6:00 p.m., please call 911 or go to your nearest emergency room. Additionally, because mail is not a secure mode of communication, UTWC prefers to speak by phone or in person about issues that are personal and confidential. Email and phone communications that exceed 15 minutes will be charged a prorated hourly rate.

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Payment and cancellation policy:

Individual therapy sessions (60 minutes) are $150.

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A charge of $90 is applied when appointments are missed or cancelled with less than 48 hours notice. Missed sessions are not billable to insurance and will be charged to the client unless other arrangements have been made.

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Full fee is required by the client at the time of service. UTWC prefers payment in the form of cash or check but will accept credit card payments upon request.

 

Insurance:

UTWC accepts Blue Cross Blue Shield (BCBS) insurance.